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See term 11 for the list of excluded games. If the Casino Bonus does not appear automatically, please contact our customer services team before placing any stakes.
Only gameplay on the slots and table games mentioned in point 4, will count towards the wagering requirement of this welcome bonus.
This applies to all versions of Roulette. It is not available on Live Casino, Poker or Bingo products. The following Casino games are excluded from this Casino Welcome Bonus and any bets placed on any of these games will not count as a qualifying bet.
If you are registered in the following countries you are excluded from this Casino Bonus: The withdrawal of this Casino Bonus will not impact you if this Casino Bonus is Active at the time of withdrawal.
Please remember, if you have accepted this Casino Bonus, you will have a specified time limit to complete the applicable Wagering Requirements in accordance with the section headed "Wagering Requirements for this Casino Bonus" above.
Become the next winner and open your account in just 3 steps! Minimum password length is 8 characters, including at least one number. Live chat FAQ Contact us.
General info Our mobile apps. By accessing and using the Website, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.
It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.
Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, and the next time you log in to your account you will be required to accept the revised Terms and Conditions to continue playing on the Website.
If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance.
We may make minor changes to these Terms and Conditions from time to time, and you are advised to review these Terms and Conditions, together with the specific Rules for each game you choose to play, regularly in order to remain up to date with any changes.
You can easily identify whether these Terms and Conditions have changed by referring to the [version number and] date of the current Terms and Conditions stated at the top of this page.
Account opening and verification checks 2. You must be of legal age 18 years of age or older if required in the jurisdiction where you live to open and make use of an account with us.
You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us.
If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned to the minor less any winnings already paid out.
The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website.
You must not mask, disguise, anonymise or hide your IP i. S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions including the U.
The list of jurisdictions is determined by the legality of online gambling in the relevant countries and may be changed by us from time to time.
In addition, certain of our games may only be accessed and played in certain jurisdictions. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.
Neteller that corresponds to the payment method. We may request that you provide any of these documents certified to attest their credibility.
We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents.
Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations.
Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds excluding any winnings on your account without providing such verification and your account will be closed.
Use of your account 3. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds.
If we have grounds to believe that one or more account s have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction s related to such conduct and close any or all of the account s.
You must choose one currency as the default currency of your account. Any payments received by Dumarca in a currency other than the one chosen by you will be converted into the currency chosen at the then prevailing exchange rate.
Please note that any exchange rate costs will be borne by you. We will not be held liable for unauthorised access to your account if you do not safeguard this information.
We are entitled to assume that all play on your account is from you. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the dormancy fees to fund responsible gaming endeavours.
Administrative fees shall only be refundable upon proof of a health impediment during such inactive period.
In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we reserve the right to close your account and void any winnings arising from the relevant deposit s.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
In the event of insolvency, your funds are therefore protected. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
All gambling transactions are entered into at your own discretion. Accordingly, you should not in any way treat Dumarca as a financial institution.
It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account.
We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
If we request information on your source of funds, you must provide the information within 28 days. If you do not provide the requested information within the period given, we may restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of an incorrect crediting, you should notify Dumarca immediately by email. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.
Please refer to specific Promotional Terms. Unfortunately MasterCard does not currently facilitate this functionality.
Further external banking processing fees may apply from time to time which may be outside of our control. For further information please see here.
Complaints and Dispute Resolution 5. Dumarca will review any queried or disputed transaction promptly. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
The ODR platform will aid in the resolution of your complaint by facilitating communications between parties. Please note that in the event you may have any claim or dispute where you are not residing in the United Kingdom you may direct any unresolved complaints directly to the MGA Malta Gaming Authority: You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group.
Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the Self-exclusion, you can do so by contacting Customer Support. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us.
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